Cataloochee Dental Group (CDG) is a four-location group practice in Western North Carolina, serving 35,000 active patients. After dissolving their in-house membership plan over a decade ago due to administrative challenges, they were inspired to revisit the concept when they heard about Clerri's unique cloud-based solution through the American Association of Dental Office Management (AADOM).
Since their office was in-network with most PPOs, the team knew that navigating insurance restrictions while combating inflation would not be sustainable. Clerri's subscription-based platform helped bridge the gap, allowing their team to navigate the transition with no negative impact on their patients.
- Improved coverage for patients.
- Sustainable insurance alternative.
- Detailed analytics and tracking.
- Scalability across multiple locations.
Practice Profile
Cataloochee Dental Group is committed to helping patients achieve the best results, and that commitment extends to their employees. CDG partnered with Clerri to automate membership management, enable real-time analytics, and regain a sense of autonomy over how patients access and pay for care.
Embracing automation helped to improve workflows, significantly reducing the hours spent dealing with insurance. Now their in-office teams average only 30 minutes daily utilizing the Clerri platform — exactly what they wanted to achieve.
Clerri is efficient, the customer service is top-notch, and there’s no need for constant management across locations.
Clerri's ease of onboarding, efficient cross-location implementation, and rapid patient adoption rate have positively impacted CDG — enabling them to cut their insurance participation by 70% leading into 2024.
“After careful consideration, we have successfully opted out of three PPOs and will soon exhaust the 90-day waiting period for seven others. By next year, we’ll only be in-network with four insurances.”
This reduction in administrative time has allowed their team to focus on enrolling as many members as possible to maximize the lifetime value of their current patient base and scale their business better. From the front office to clinical and marketing teams, everyone loves promoting Clerri to patients because it's simple, easy to manage, and keeps patients engaged with care.
Having a membership plan shows patients that even though we may be opting out of their insurance, we will find a way to support their ability to receive optimal oral care. We’ve had incredible success over the past six months transitioning our patients to Clerri.
