SkyRidge Dental is an independent practice located in Austin, Texas. They believe expanding access to dental coverage, beyond the traditional insurance model, is foundational to providing a best-in-class patient experience. This mindset prompted them to launch their own in-house dental membership program.
After years of dealing with increased tasks and responsibilities, but flat results, they were determined to find a better solution.
- Provide patients with a membership plan that they love, that requires little administration.
- Maximize dental membership plan enrollment.
- Drive greater treatment acceptance and revenue to reduce insurance dependence.
Practice Profile
Enhance membership plan efficiency through automation
Before implementing Clerri (formerly Kleer and Membersy), SkyRidge Dental managed its own in-house membership plan, described not so fondly as “chaotic and time-consuming”. With Clerri's easy-to-use, intuitive platform, SkyRidge Dental was able to automate every aspect of plan management — from member enrollment and renewals to payment processing, tracking, and beyond.
Transition patients to the Clerri platform without disruption
Clerri worked with SkyRidge to avoid disruptions to existing members by providing a streamlined way for their practice to enroll patients onto the platform. Additionally, they devised a kick-off strategy to invite members to their new plan, ultimately working to make the transition to Clerri as seamless as possible.
The value that we got from the Clerri platform was a game changer.
More than 300 patients enrolled, accelerating growth by 8X
For the five years that SkyRidge Dental managed their previous in-house plan, they enrolled 70 patients, or about 14 new patients per year.
Launching their Clerri-powered plan helped them streamline a fragmented, highly manual system, as well as increased the number of members added per year from 14 to 125 — an 8X increase.
Rise in treatment acceptance and more consistent patient visits
Enrolling more patients in their plan has led to a greater number of consistent bookings for hygiene appointments, enabling their team to diagnose and treat more efficiently, while also helping patients afford and accept recommended care.
Significantly reduced PPO dependence
The success of SkyRidge's membership plan and its ability to generate recurring revenue — independent of insurance — facilitated their strategic shift away from unprofitable PPOs. Working with Clerri to engage their community through membership helped make freedom from payers possible.
Just do it – It’s true, and I can’t say better things about Clerri.
